1250 W Elizabeth St, Fort Collins, CO 80525, USA

About McDonald’s

3.4 / 5

from reviews

Is this your business?

    March 21, 2024

    The food is always cold and has a gross texture. They also never fill up the frys which just makes me feel scammed. The image is how they look every time I pull them out of the bag

    Ben Hartley
    May 01, 2024

    Awful visit last night. Placed a mobile order through the app ahead of time and was asked to pull forward to wait for food. They bring us food and we notice that both large drinks are missing so we let the employee know and he goes back to get them. As he goes back we notice that the order is completely wrong. After a long wait for the drinks he brings them out and we explain the order is wrong and he looks totally confused like he doesn't even understand what we're saying so we give him the receipt and he goes back inside. A different employee comes out after another long wait, hands us our new food and walks off immediately. We check and it is still completely missing a large fry and they downgraded the other meal to medium fry even though we ordered a large meal. At this point we just left out of frustration rather than going inside to further complain. I don't understand how they brought our receipt in and still messed up our order a second time. There is also no place on app to complain that order is wrong or get money back for items that were completely missing. Not usually one to complain but super frustrating paying for stuff I didn't get while staff is acting clueless.

    Chris R
    May 20, 2024

    Absolutely shameful that this place continues to run like this. If there was an option to blacklist a location on delivery apps, this hits the top of the list. Any time we had to order delivery and see this specific location the order is always wrong and I have to wrench a refund from doordash. Don't bother getting anything from here unless you want to sit there for them to try to get your order correct, I've heard some have had to attempt 3 times and STILL didn't get the order right Food also tends to be cold by the time it gets to our place witch is NEVER the case with other locations here in town. Do better, the other McDonald's in town certainly can, don't know what the excuse is for this one.

    Mark Looney
    May 05, 2022

    Average at best. As stated by multiple others, this location is awful at adding things to the order that we are charged for (extra cheese, onions, etc). Also seems to be one of the slower McDonald's as well. Definitely been in worse but I've also visited much better location. This last visit went smoothly, but I did verbally ask for the them to follow the extra cheese, extra onions, etc requests after ordering on the kiosk.

    N.K. L.
    July 10, 2024

    The only consistency here is how often my order is wrong in person or canceled when I use the app. 3/10, do yourself the favor and visit ANY OTHER restaurant on this street.


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